Refund policy

At The Mainery, every item is made to order. Because products are custom-printed, we cannot accept returns or exchanges for sizing, color, or “change of mind.” However, if there’s a printing defect or damage, we’ll make it right!

Report an Issue (Defect/Damage/Misprint)
• Email shop@themainery.com within 7 days of delivery.
• Include your order number, a brief description, and clear photos of the issue and packaging.
• We’ll confirm next steps (replacement or refund) once reviewed.

Return Eligibility
• Items must be unused, unwashed, and in original packaging.
• You must contact us within 7 days of delivery.
• Approved returns for customer error (for example, wrong size ordered) may be subject to a 50% restocking fee.
• Shipping charges are non-refundable.
• Final sale (not returnable): hats/beanies, mugs, stickers, accessories, personalized items.

Wrong Address / Undeliverable
• If the address provided was incorrect or incomplete, re-shipment costs are your responsibility.
• If the package is returned to sender, we can re-ship once the new postage is paid.

Exchanges
• We don’t process traditional exchanges. If eligible, you may return (per policy) and place a new order.

Refunds (if approved)
• Once your return is received and inspected, we’ll email you about approval.
• If approved, refunds are issued to the original payment method (minus any restocking fee and shipping).
• It can take 3–10 business days to appear on your statement.

How to Start a Return
• Email shop@themainery.com with your order number and reason for return.
• Wait for approval and instructions before sending anything back—unauthorized returns are not accepted.